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SsonArticlesDisplaying Results 1 - 15 for sson  Shared Services & Outsourcing Network (sson) Q&a: Tom Weakland ... counter to scale. Innovation helps you to reduce that scale. So they’re not really incented to be innovative.
SSON: Do you think that’s an institutional part of the way we do business now and do you think future developments will force ... Read Q&a: Andrew Kemp, Bt ... very nature they’re not aspirational – because you would never commit in a contract to it with the penalties likely to be incurred. SSON: So how have you arranged things? AK: We have two tiers. Firstly we have the SLAs which you’ve just ... Read Q&a: Bryan Bergeron, Archetype Technologies ... nonetheless each developed and ran very successful business in the transportation and food industries. SSON: How do you perceive yourself in terms of your role: do you self-describe (if at all) as a consultant, a doctor, a businessman…? BB ... Read Roundtable: Shared Services & Outsourcing In Latin America ... money to reduce their costs. What they need to do is support the investment through the cost reduction itself.SSON: Moving over to the practitioners: Laura and Esteban, how have you been responding to the crisis? Has it had a big impact on ... Read Sourcing Superstars: Pramod Bhasin, Genpact ... need any more commissions! Everybody knows what the issues are. You can see I feel very passionately about this… SSON: Yes, and it's an impressive passion - everyone could do with a lot more of that... But let’s get back to Genpact. How far ... Read Q&a: Peter Allen, Tpi ... Germany or Switzerland for that matter, and those organizations may very well be driving Latin American operations as well.
SSON: Finally, and moving away from locations towards sectors: do you still see BPO being the dominant outsourcing ... Read Shared Services Excellence Award-winner Interview: Steve Hodgson, Hmps ... , the IT system doesn’t behave – all those things which are euphemistically referred to as teething problems.
SSON: Has the resistance among general staff more or less been overcome now, or is there still some way to go do you think?
SH: ... Read Q&a: Cliff Justice, Equaterra ... or sourcing agreements with third parties to help manage and improve their SSCs.
SSON: Presumably you’re seeing this as something that’s accelerating?
CJ: It is accelerating. What that means for us is that our market is not just western: ... Read Q&a: Shinichi Yamada, Ntt Data ... their own special Japanese study system, and holds high-quality technology that has been developed from US business.
SSON: What do you see as the main differences between China and India as locations for doing business?
SY: As compared ... Read The Sharp End of Kpo: Outsourcing R&d ... happening within captives; it’s mostly the owned subsidiaries of MNCs which are setting up operations in India and China. SSON: What are the countries of origin of these MNCs? PP: I think the majority are US-owned. There are a few European ... Read Q&a: Som Mittal, Nasscom ... and more value-add for our customers, and ensure there is more stickiness because of the way, and what, we serve. SSON: Many in the industry see the next decades as being a grand tussle for economic supremacy – at least in the outsourcing ... Read Shared Services Excellence Award-winner Interview: Nicola Stokes, Anz ... quite well documented.
The combination of these two elements ensured that we were moving up the value chain and would continue to do so.
SSON: You mentioned targets there; what were your personal targets? Did you set yourself specific ... Read Roundtable Debate: UK Public Sector Shared Services - Where Now and Where Next? ... at the beginning of next year. We already have some services live in the IT and strategic sourcing areas.
SSON: Tony, your project’s been going for rather longer than that. Would you say that the drivers behind the Warwickshire Direct ... Read Award-winner Interview: Belinda Curtis, Qantas ... are delivered face to face (eg learning and development) so this location is ideal for these types of services. SSON: Can you tell us a little bit about your own experience with Qantas and how you became involved with the company’s shared ... Read Award-winner Interview: Reginald Van Peteghem, Borealis ... helps a lot boosting innovation. You can say it's continuous improvement and the whole team is linked to it. SSON: As well as setting up processes yourselves which contribute to innovation and improvement do you look outside for new ways? ... Read Searches related to: sson
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