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Lydia Ramsey - ArticlesLydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Investors' Business Daily, Entrepreneur, Inc., Real Simple and Woman's Day. For more information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit her web site http://www.mannersthatsell.com
Got Voice Mail?Use voice mail appropriately and it can be an incredible asset for your business. Use it the wrong way and it will drive your customers away. Winning Customers Over the PhoneLearn the vital steps necessary to make a good impression while speaking to your customers over the phone. Stand Out in Business the Write WayBuild your business and stand out in a crowd by sending handwritten notes whenever possible to existing and potential clients. Sealing The Deal Over The Business MealBuild positive client relationships and build your bottom line by learning the rules of dining etiquette. Minding Your Global MannersGuidelines to help you find your way through the maze of international etiquette rules that apply whether you work on-line or in an office. Keeping Your Cool When The Customer Gets HotProviding excellent customer service is the only way to really differentiate your company from competitors. Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress. Five Stumbling Blocks To Successful Networking And How To Overcome ThemOvercome these five stumbling blocks to successful networking and supercharge your career and your business. Can You Afford What Rudeness Is Costing Your Business?Take a quick etiquette quiz and learn how much rudeness may be affecting your bottom line. Body Language Speaks Louder Than WordsImprove your personal & business relationships by being aware of the unintended cues and signals your body language may be sending others. A Clothes Encounter In The Business WorldFollow these professional business attire tips for both men and women because we are judged by the way we dress.
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