Hani Masgidi - Articles

Turn your Customer Relationship Management (CRM) into Customer Managed Relations (CMR)

A CRM strategy is called for to both buy time before new product offerings could be sourced and offered and to move significantly ahead of the competition. What is needed is a strategy involving all aspects of the company, including database structure, creative work and staff training that would ultimately reduce potential defections, quickly increase footfall term and build a database for future activity. The aim is to recognize existing customers, to reward those customers, to react swiftly to customer needs and to turn Customer Relationship Management (CRM) into Customer Managed Relations (CMR). Read

By: Hani Masgidi | 09/05/2006 | Business

Why do you need a Contact Center?

The traditional understanding of the contact center is a group of agents setting, answering callers or/and divert calls what else???? Nothing but Robert operators. If you are one of those please read this. I will tray here to change that idea by giving listing down some of the contact center rules that you can utilize your contact center for better output. Read

By: Hani Masgidi | 05/05/2006 | Business