Craig Harrison - Articles

 (239)

As a self-employed speaker, trainer and consultant on communication and customer service topics, Craig Harrison is simultaneously a decision maker, gatekeeper and caller on a daily basis. Craig is standing by to take your calls and e-mails: (510) 547-0664, or via Excellence@craigspeaks.com. Visit his website at http://www.ExpressionsOfExcellence.com.

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Popularity
52

I'll Never Forget What's-her-name! Winning the Name Game
Learning, remembering and properly pronouncing other peoples’ names is more than just good manners, it's good business, smart sales and service. It is a great first step to building solid relationships built on trust, respect and admiration since it makes the individuals feel special and respected. Read
By: Craig Harrison | 26/12/2006 | Marketing
Popularity
50

Magic Words: What Words are Music to the Ears of your Customers?
Words have the power to create trust, allegiance and commitment in customers and clients. The body language, eye contact and gestures reinforce the sentiment being expressed verbally. The thoughts and care behind the words give them a magical power. Read
By: Craig Harrison | 26/12/2006 | Customer Service
Popularity
57

Laugh and the Work World Laughs With You
Stress abounds today's work environment-moody bosses & co-workers, repetitive tasks & unpredictable market pressures. Humor can help maintain a healthy balance between the pressure & seriousness which comes from high stakes jobs & a competitive marketplace. Read
By: Craig Harrison | 21/11/2006 | Ethics
Popularity
57

Jest Practices: Best Practices for Humor in the Workplace
Although humor in the workplace can have beneficial effects, yet not all humor is good humor. However the challenge is to interject appropriate humor & fun into our serious jobs without hurting others or seriously undermining the company. Read
By: Craig Harrison | 21/11/2006 | Ethics
Popularity
53

Stellar Service Requires a "bias to Action"
There are two types of people in world: Those who make it happen (demonstrating this bias to action) & those who let things happen to them. Peak performers & high achievers have a bias to action. Make sure your service staff & sales professionals are from this group Read
By: Craig Harrison | 13/10/2006 | Leadership
Popularity
53

How to Make "the Ask!" - Tips for Effectively Recruiting your Team
Many times you make requests of others: to join a group, committee or team, to perform a task or to assist with a project. How do you make the ask is often the key to getting "Yes" as an answer. Tips to hear those magic words: "YES, I'd be glad to!" Read
By: Craig Harrison | 13/10/2006 | Training
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53

Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty
In customer service complaints are key to improving sales, retention and loyalty. A complainer is doing a favor by providing invaluable, often real-time feedback on what isn't working in your business or your relationship with them. Read
By: Craig Harrison | 20/09/2006 | Sales
Popularity
57

Become a Credible Communicator: Make Honesty your Policy!
To command attention when you speak, you have to be credible. Credibility in the workplace means believability. Are you striving to be a credible communicator, here is the right way to speak and write. Read
By: Craig Harrison | 20/09/2006 | Communication
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60

Silly Service Has Its Serious Side: Test your Customer Service Knowledge!
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge & learn how to be a service ace by picking the correct answer to all the 10 questions. Read
By: Craig Harrison | 19/08/2006 | Customer Service
Popularity
52

Sales Through Storytelling: Story Tell, Story Sell!
An old French proverb tells us "Nothing succeeds like success!" And in sales nothing succeeds quite like success stories. The secret is in how you share your successes; Learn to tell thirty-second "success stories." Read
By: Craig Harrison | 19/08/2006 | Sales