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Andrew Seaward - ArticlesAndrew Seaward is a UK based trainer who works with organisations to help them improve customer relationships over the telephone.
Mostly his work is with telesales, telemarketing and customer service personnel and he runs training courses both onsite and at open course venues. Courses are frequently run in Birmingham, Coventry, Leicester, Northampton, Kettering, Corby, Wellingborough, Derby, Nottingham and wider parts of Leicestershire, Northamptonshire, the East and West Midlands. He provides consultancy services to organisations to help them get the most out of their team and customers, including onsite team assessments, KPI systems for telemarketing and telesales plus advice on working processes, incentives, bonuses and campaigns. There are a range of training and self-development products available to buy through the Associated Learning Systems website too. Dieting – the good news is there is no magic bullet – its about taking personal responsibilityEver got tired of the endless stream of magic diet plans which seem to be fashionable one minute and out of favour the next ?
They frequently cost large sums of money and only give benefits for a limited time.
There is no magic bullet - the key to better health and nutrition is with us. It is not necessarily easy but requires some self-discipline and personal responsibility. How to structure a powerful sales call opening - the 3 things you must do in the first sentenceSome advice on how to structure a powerful sales call opening. There are 3 things you must do in the first sentence. Success in this part of the sales call will get you onto the bits where you start selling - giving benefit statements and the engagement of the prospect or customer's attention. Closing The Sale – Its Only A Question Thats All - Telesales TipsClosing the Sale is Only a Question and That is All. it Should Come as the Next Stage in Your Well Rehearsed and Well Structured Sales Process. You Will Have Done All the Previous Bits Right, and You Only Ask the Question When You Feel There's a Good Chance of Them Saying Yes. Just Do It. Why Payment By Results With Your Outsourced Telemarketing Agency Is Not As Good An Idea As It LooksTelemarketing agencies have many different ways of charging for their services. You are particualrly attracted to the agency that offers you the initial trial on a payment by results basis. Seems the best way of working - no brainer really. But before you rush to sign up, consider this - it may not be as good as it first appears. Why Its Important To Have A Prospecting SystemBusinesses all around the world now face the challenge of finding new clients and fast. Having a good, robust and effective prospecting system is a vital part of this business model. Here we consider the fundamentals to help you develop an effective prospecting system - which will turn into more customers. Selling And Account Management - It'S All About Taking The Long ViewAccount management and selling is about nuturing those individuals and organisations to provide the optimum level of business over time. This isn't about one-off selling and it is not about any manipulative selling activity. Instead selling within an account management role is about building a genuine partnership where the interests of both parties are considered. The Importance And Role Of Good Questioning TechniquesUsing good questioning techniques is vital to finding out the information that you need. It is also a powerful part of communication too as it displays interest in the other person - and they will love that ! Here we discuss what types of questions there are and how to know when to use them.
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