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Andrew is the Managing Director of Trainer Bubble Ltd., a provider of training resources for trainers. He has over twelve years personal experience in training and development and his business sells resources to organisations worldwide.
You can find training course materials that help you get the best out of people from our website Trainer Bubble
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 Managing Negativity At WorkUnfortunately, negativity is a natural part of wokring in a business environment. There is often discontent in some form or another and a good leader recognises this. The big problem is that negativity can be contagious and once it rears its head, can be very difficult to manage. Why Conflict Can be Difficult to ResolveThe main reason that conflicts are so difficult to resolve is that they are predominantly influenced by emotions. When emotions like anger and resentment are felt it is often difficult for people to behave rationally. The likelihood of the person understanding the others point of view diminishes as their own strong emotions take over. What Makes a Great Trainer?I recently overheard a conversation between a trainer and one of their participants, who was asking how the trainer had got into the role. I was a little shocked when the participant said, “It just surprises me a little as you’re not particularly dynamic are you?” Putting aside that individual’s perception of the trainer, the comment begged the question, ‘What makes a great trainer?’ Brain Training Games? Stick to the Real Thing..Before you rush out to buy that new Nintendo DS in order to develop your brainpower and increase your thinking age, you might want to consider whether the brain training games live up to the hype. The Manager as CoachIn my role as consultant, I am often asked whether all good managers are effective coaches and if so, does this lead to the opposite being true. Is Learning and Development Finally Coming Home?Recent developments in America suggest that learning and development could be resurrected from the dark, dusty recesses of human resources into a bright new future. Self-management - Living in the GapWe are consistently making decisions based on values. When they are challenged or we perceive them to be in danger, our emotions will step to their defence and this can sometimes make us become seemingly irrational, particularly in the eyes of others, who may not appreciate or even understand our value system. Effective Coaching - a Question of Questioning?Questioning is the critical component of all coaching, it is the principle that coaching is based upon and all good coaches realise that the key to unlocking an individuals potential is through a good use of questions. Handling Allegations of Bullying and HarassmentHarassment and bullying behaviour in the workplace is unpleasant and offensive. It can affect an individual’s professional performance and psychological welfare, and can be so destructive that the effects continue after work, devastating personal lives as well as careers.
It can often be difficult for a leader within an organisation to know exactly what to do when allegations arise. Develop your Sales by Building TrustSuccessful salespeople have a knack for making people feel important. They understand the value of building trust and rapport early on in the selling process. It really doesn't matter how knowledgeable you are about your product line or how many closing techniques you have mastered, unless you earn your prospect's trust and confidence you are not going to make the sale.
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