Ben Trowbridge - Articles

Three Business Process Outsourcing Mistakes To Avoid

Business process outsourcing is something many client organizations still don’t understand. And in the rush to get the deal signed, clients often miss key fundamentals to constructing a BPO contract. If you’re the client, what is it that you should avoid in order to have a successful BPO deal? Read

By: Ben Trowbridge | 25/02/2009 | Outsourcing

Getting the Best Deal From Outsourcing

If you are entering negotiations soon for an outsourcing deal – or any deal for that matter – sit down with your team and establish early, often and every day (if possible) the highest priorities for the deal so you get what you really want out of the effort. Read

By: Ben Trowbridge | 09/02/2009 | Outsourcing

A Wealth of Cheaper Offshore Talent is Driving Transformation in Insurance

Recently there has been a tremendous wave of outsourcing contracts in the insurance industry over the last 24 months. The breath of the activity has been extraordinary and includes virtually every large insurance company, a number of the large and emerging outsourcing providers, and a wide variety of areas to include finance, human resources, information technology and dedicated unique processes such as claims and underwriting. Read

By: Ben Trowbridge | 01/12/2008 | Outsourcing