Bob Davis-Mayo - Articles

 

Bob Davis-Mayo is President of Davis-Mayo Associates, LLC, a national human and organizational development firm (www.davismayoassociates.com). For more than twenty years, Bob has helped organizations achieve their goals through nationally field-tested best practices. He knows how to bring out the best in an organization, its people and processes. Bob’s areas of focus include:

(1) Customized performance development and customer service training (DMA's customer service program has been delivered to more than 429,000 people in 47 states);
(2) Management and leadership development, forums, coaching and teaming;
(3) Transition, planning, and creative readiness for management teams and other organizational groups;
(4) Building cultures of service, accountability and coherent communication.

To Contact Bob: bob@davismayoassociates.com

Assess Your Commitment to a "Culture of Customer Service"

An organization’s “culture" is simply a critical mass of the attitudes and behaviors of its people and groups. Fifteen statements are offered to help you reflect upon how commited your organization may be to building a“culture of customer service.” How is your customer culture? Read

By: Bob Davis-Mayo | 05/04/2009 | Customer Service