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Bob Pearce - ArticlesFollowing a career as a Naval Engineer Officer and many successful years in Senior Management positions, and in Small Business mentoring, Bob has chosen to use the benefit of that experience to help business Owners and Managers create successful businesses. His website contains a lot of free advisory information, and his eBook on Strategic Planning is a simple, easy to follow approach to set the pathway for a successful business.
Making a Strategic Plan for your Small or Medium BusinessA Good Strategic Plan for your small or medium business, enthusiastically executed now, is better than a perfect plan next week. Job DescriptionsA Job Description defines a person’s role and accountability, and is necessary for all people in work to enable them to make a commitment to their job. Discipline – Part of the JobLike it or not there are times when it is necessary to discipline an employee because they have done something out of line and not met agreed standards. The Pareto Principle – It’s the 80/20 RuleEven though you may not know the Pareto Principle name – the principle applies in every business in so many ways. Hiring Good Employees – Put Effort Into SelectionHiring good employees is essential to any business. Getting the right people into your company gets things moving in the right direction from the start. The Unique Selling Proposition – What is It?In order to successfully market itself, a business needs to focus on what is special, different or unique about it. This is best done by expressing the uniqueness in a short single statement. Customer Service – What is It?The First Rule of Customer Service is “The Customer is always Right”. The Second Rule is “If you think the Customer is Wrong, read Rule 1 again” Delegation is a Skill – Learn itTo delegate means to assign responsibility or authority to another person. Good delegation will save you time, allow you to concentrate on those tasks that can only be done by you, develop your subordinates and motivate other staff. Communicating ChangeIn a growing business with a firm Vision and a Strategic Plan for improvement, change is necessary and must be communicated effectively. Performance MeasurementPerformance Measurement is a fundamental building block of a total quality organization.
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