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Home Page  Craig Harrison |
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As a self-employed speaker, trainer and consultant on communication and customer service topics, Craig Harrison is simultaneously a decision maker, gatekeeper and caller on a daily basis. Craig is standing by to take your calls and e-mails: (510) 547-0664, or via Excellence@craigspeaks.com. Visit his website at http://www.ExpressionsOfExcellence.com.
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Stop Slingin' Slang! Prospects and Clients Leary of Loose LanguageProfessionalism counts in the work world. Slang is a shortcut that suggests excessive informality and lack of appreciation for the workplace setting and expectations. From Told to Sold! Leverage your Stories to Resonate With Prospects and CustomersStories connect! And they connect deeply, often stirring us emotionally at a heart level. That’s what makes them memorable, and powerful as a sales tool. Forget the Fockers…meet your Customers!To ensure customer retention - Treat them like beloved family! Signs of Service: Master "sign Language" to Communicate With your CustomersGive your customers confidence to find what they're looking for, without effort, exertion and frustration. Who's in Charge of your Meeting?As the facilitator, leader or organizer of the meeting you are ultimately responsible for everything that does & doesn't happen in your meeting. Here are 7 things to do before you hold your next meeting. Free for the Giving: the Best Things in Service Situations are Often FreeCustomer service does not require a huge capital outlay; the most important parts of customer service are free…most of them tied to attentiveness, friendliness & empathy. Here's a list of free customer service components. Tag Lines Tell a Tale of One's OccupationsTo set yourself apart from the crowd, cast your profession in its most ennobling light & focus on the benefits of your work as they accrue to others. Here’s How. Orchestrating your LeadershipAre you a leader in training? Orchestrating your leadership can help to hone your leadership skills. Here’s How. Improve Customer Rapport With Improv!Looking for ways to improve rapport with customers, clients & prospects…cast your gaze to improv — improvisational behavior. Here’s how to Impress…through improv! Einstein on Customer Service: E2=mc2The key to optimal success comes in exceeding your customers' expectations. How well you manage expectations spells the difference between leading the field & fielding leftovers. Here’s the perfect Formula for Business Success.
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