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Darren Bourke - ArticlesDarren Bourke is a Consultant, Business Coach & Mentor who helps small & medium businesses struggling to maximize profitability, productivity, people and performance. His Free Report titled What Successful Owners of Growth Businesses Do That You Don’t, newsletter and updates are full of strategies and tips to make your business boom. Sign up now at www.businessinfluence.com.au
Hit Refresh on MarketingMarketing Materials. Are your marketing materials up to date? I recommend you have 20-50 physical copies of your brochures & materials on hand. Keep these at work, in your car and in your work satchel. Have a soft copy available for quick email attachment. The Best Manager in the WorldWhat would the Best Manager in the world look like? Imagine what behaviours and attributes they would demonstrate and possess. Now imagine if that Manager was You.
Let's take a close look at the anatomy of a great Manager and how you can adopt these attributes into your own management style. Handling RedundancyReview Your Organisational Chart. First things first. Review your Organisational Chart in terms of fulfilment of product or service delivery and the operational necessity of each position. Also consider the impact a redundancy has on customers, continuing employees, team morale, revenue and operational efficiency. 16 Ways to Succeed in External MeetingsGet out there. Being invisible would have to be one of the greatest barriers to success. No-one can get to know you, understand you, find you or offer you business when you're in your office. Make a commitment to regularly catch up with people in your network. Meeting MakeoverInternal meetings are the arteries that information flows through in your business. Everyone is so busy focusing on their individual tasks and meeting customer needs that communication with other staff often falls away. Are You Authentic?Being truly authentic to yourself means that you don't have to try too hard to think of how to respond or act in situations. If you have a clear understanding of your standards, ethics and what you stand for; then you're more able to spontaneously respond to everyday situations. Do You Know the Smart Numbers in Your Business?First things first. It is critical that you have monthly financial statements prepared on a timely and accurate basis. Ideally you should have prior month's financial statements prepared by Day 15 of the following month. Maximizing Your Sales FunctionSet the Sales Targets & KPI's. Set the periodic sales targets for individuals, teams and the company. These could be daily, weekly, monthly, quarterly, half year and annual. They should be stretch targets but achievable. Not too easy not too hard. 12 Steps to Outstanding Staff Performance ReviewsStaff performance reviews are a vital tool for any business. Properly used they can provide a useful tool for communicating with employees and establishing a better working environment. Delivering Great Customer ServiceHave a clear understanding. First things first. Make sure you and your customers have a very clear understanding of what you will deliver. This is not the area to gloss over, mention quickly or avoid.
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