David Waters - Articles

 

Mr. Waters has over twenty-five years of experience, nineteen within information technology (I/T). David brings with him a unique balance of practical business and I/T experience, as well as his formal education; Bachelors Degree in MIS, MBA in eBusiness, and formal Six Sigma training.

Prior to joining Gerke & Associates, David co-founded Retail Systems Group where he served as the company's President. He also served as Vice-President of the parent company, Digital Consulting and Software Services. Prior to starting Retail Systems Group, David was the Vice President of Information Technology for Clark Refining and Marketing. He has also served in various management capacities with NCR and Burger King. As a consultant, David managed international projects for companies such as Tandem (now Compaq Computers) and Caltex Oil.

David is active in his church and teaches Bible classes.

Why Process Improvement Projects Fail

As a person trained in Six Sigma, I realize a tremendous amount of effort and resources have been poured into process improvement projects over the years. I also realize, as I’m sure you do, many of these process improvement projects have failed. We could go as far as to say that a majority of these project efforts have failed to produce their desired results. But why? The benefits look so tangible and obtainable. Read

By: David Waters | 02/10/2007 | Corporate

The Cio is Missing!

Is your CIO missing? You ask “what do you mean by missing?” I mean do you have a CIO? Are they a CIO in title only? Are they members of the executive management team?. Are they involved with the company’s day to day business? Read

By: David Waters | 02/10/2007 | Corporate

Basics of Conducting Performance Reviews

Basics of Conducting Performance Appraisals Annual performance reviews are one simple (but, not easy) way in which you can differentiate yourself from your competition; annual reviews are also a way for your competition to differentiate themselves from you. Read

By: David Waters | 02/10/2007 | Human Resources

Information Strategy

Effective Business Planning Must Include I/T The only way companies can achieve complete strategic alignment is by incorporating I/T in the business planning process. Information and technology play a critical role in achieving corporate objectives; therefore, it only makes sense to bring I/T to the table. Read

By: David Waters | 02/10/2007 | Strategic Planning

The Help Desk: Asset or Liability?

Helpdesks are definitely a corporate liability. They are a source of problems and a drain on resources. Helpdesks are an important corporate asset. Helpdesk personnel touch our most precious assets (customers and users), and allow us to turn negative situations into positive experiences. Read

By: David Waters | 02/10/2007 | Customer Service

Team Dynamics

We all know that we are supposed to “get along”. We’ve heard this since we were youngsters. Then why is it so hard to practice as adults? We have our degrees, titles, gray-hair, and nice offices, but when it comes to playing on (or establishing) teams, many of us struggle. Read

By: David Waters | 02/10/2007 | Leadership