George Van Lieu - Articles

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What is the Real Cost of Complaints?
No product or installation is perfect. In the real world – a good manufacturer or supplier does everything possible to achieve perfection, but it doesn’t always happen. “Making it right” is a major focus of every good company. The thing that keeps company managers awake at night is the possibility that something didn’t go right and the customer just became frustrated and angry and didn’t say anything, but just decided to never call or use that source again! Read
By: George Van Lieu | 11/02/2008 | Customer Service