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Giovanni Castro works at Freedom TeleWork, a company that provides hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, CRM call center, and many more.
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A New Wave of Call Center TechnologyCall centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Predictive Dialing, Dialing for DollarsCall Centers didn’t have much variation or flexibility up until recently, they were brick and mortar facilities with aged, clunky technology and typically weren’t any more savvy than a home office telephone setup – just a multiple of them. With the onset of VOIP technology, companies have expanded options in establishing their contact center.
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