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![]() Helen Wilkie - ArticlesHelen Wilkie is a professional keynote speaker, workshop leader, author and coach specializing in interpersonal communication at work. She is the author of several books, including "The Hidden Profit Center --- a tale of profits lost and found through communication". Sign up for her free monthly e-zine, "Communi-keys" and receive a free 40-page e-book, "23 Ideas You Can use Right Now to Communicate and Succeed in Your Business Career!"
Lively Listening: Nine Simple RulesListening is underrated and underused, but it is one of the most important communication skills. Good listeners are valued by those with whom they interact. These nine simple steps will help you become an effective listener. Employee Morale, Employee Retention and Common CivilityEmployee retention is an ongoing challenge in today's workplace. Employee reward programs are an integral part of the solution, but the root cause of morale problems can easily be addressed with no financial outlay at all. Include Team Members in Setting Goals for the YearNew Year is traditionally the time for great plans and schemes to be hatched by those at the top of organizations and teams. But implementation is often doomed from the start, because all the team members were not included in creating the plans. If you include team members in setting goals for the year, you'll have a much better chance of success. Leadership and Communication: the Broken ConnectionLeadership and communication are supposed to go together, and communication skills are often cited as a top requisite for leaders. But when it comes to communicating organizational strategy to those who must implement it, the connection is not often made. It's not surprising, therefore, that plans often die at the implementation stage. Presentation Handouts: Three Ways They Can Kill your PresentationConventional wisdom says you hand out materials at the beginning of your presentation, or even have them distributed before the audience arrives. There are, however, three inherent problems with this method. This article explains the drawbacks and offers a better alternative. How to Deal With Difficult People: Egos at WorkHow to deal with difficult people is a challenge for many in the workplace, and a common complaint is about the perceived "ego problems" of co-workers. In this article, Helen Wilkie explains that the best way to tackle the situation is to look for the behavior that is causing the problem and deal with that. Increase the Value of your Written Report With an Executive SummaryThe executive summary is an excellent report writing tool that is underused and often misused. This article explains the three essential components of an executive summary and how to write them. Business Networking: Three Tips to Make it Easier and More SuccessfulCareer networking is important, but it can be intimidating. Walking into a room full of strangers can be a challenge, but these five tips will help make it easier and more successful. Holding Effective Meetings: Nine Simple RulesBusiness meetings are a fact of life, but too many of them are conducted inefficiently and simply waste everyone's time. This article provides nine simple rules for holding effective meetings. If you Want Good Answers, Ask Good QuestionsAsking questions is a great way to get the information you want or need, but not if you ask the wrong questions. This article illustrates how to ask good questions to get good answers.
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