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Jamie Liddell has worked in journalism since he was a 17-year-old cub reporter for The Tico Times, Costa Rica's highly regarded English-language weekly newspaper. Holding an MA in English from Clare College, Cambridge University, Jamie came to SSON from the world of overseas property publishing where he worked on the industry's best-selling publications for the UK and Ireland, and gave seminars at consumer and b2b exhibitions and conferences internationally.
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 Q&A: Nick Pothecary, Clear Value VisionDeveloping Outstanding Talent - and Ensuring That Talent Fits in With Your Core Values Roundtable: Shared Services & Outsourcing In Latin AmericaLooking at the development of the shared services and outsourcing space in this dynamic region - and the impact on that development of the global economic crisis Q&A: Julienne Sugarek, Centerpoint EnergyLooking at the critical success factors for achieving a complete end-to-end P2P process at CenterPoint Energy Q&A: Christian Kaufmann, UnileverUnilever Europe's MD of Finance Business Services looks at one of Europe's largest outsourcing deals - and the importance of good communication Change Management During an E-sourcing ImplementationEasing the pains of a huge transformation in Royal Mail Procurement through coherent change management and out-of-the-box thinking Q&a: Ian Chambers, UnisysOpportunities and obligations for Credit & Collections during the economic crisis Q&a: Carl Barnes, DhlQuick credit and collections wins in critical times Q&a: Richard Payne, BbcLooking at finance transformation at the world's biggest broadcaster Q&a: Graham White, Westminster City CouncilHR transformation in the heart of London Award-winner Interview: Belinda Curtis, QantasAt the 2008 Shared Services Excellence Awards for Australia, the Qantas Shared Services group - providing services to Qantas, Australia's national airline - was awarded an Honorable Mention in the Best New Process Improvement & Innovation category. The Shared Services & Outsourcing Network spoke with Belinda Curtis, Qantas' General Manager People Shared Services, about the factors which contributed to this success - and how her organization intends to maintain these standards going forwards...
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