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Jeanne Sawyer helps her clients solve expensive, chronic problems, such as those that cause operational disruptions and cause customers to take their business elsewhere. Find out about her book, When Stuff Happens: A Practical Guide to Solving Problems Permanently, and get more free information on problem solving at her web site: www.sawyerpartnership.com
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 Problem-solving Success Tip: Acknowledge and Thank Everyone Who HelpsSolving an important problem deserves recognition, and nobody else is going to take care of this for you. This problem solving tip discusses how to make sure your team--and you--get the credit you deserve. Problem-solving Success Tip - Know the Job is Really DoneKnow a job is REALLY done by using completion criteria. You don't want to tell someone who has worked really hard to complete a task that what they did isn't what you meant. This tip tells you how to avoid this common problem. Problem-solving Success Tip: Plan for Things to Go WrongWe've heard it before, and it's still true: if something can go wrong, it will. This tip tells you how to keep that something from derailing your problem-solving effort. Problem-solving Success Tip: Everyone Necessary, Nobody ExtraneousThe goal is to make sure everybody who can contribute to the problem-solving effort is appropriately involved. The key word here is "appropriately". You can't simply tell your boss or a senior executive to go away and not bother you, but you can manage their participation and limit interference. Problem-solving Success Tip: Everything Necessary, Nothing ExtraneousMake sure you solve the problem completely, but don't get sidetracked into doing other things that, while useful, won't make this problem go away. Put those extras aside to evaluate later as other projects. This problem-solving tip is about avoiding "while you're at it" syndrome. Five More Problem-solving Success TipsThe ability to solve complicated problems quickly is more important than ever in today's competitive economy. This article is one of a series: tips and reminders that will help you solve messy problems quickly and easily. Problem-solving Success Tip: Keep your PromisesSuccessful problem-solving means you must do what you promise and don’t promise what you can’t deliver. It seems obvious, but many people don’t manage to do this. This tip will help you avoid the problem. Still More Problem-solving Success TipsThe ability to solve complicated problems quickly is more important than ever in today's competitive economy. This article is one of a series- tips and reminders that will help you solve messy problems quickly and easily. Problem-solving Success Tip: Have the Courage to Say NoWhen companies are faced with a major problem, such as something that makes a strategic customer start making angry phone calls, there is a lot of pressure to "do something" and do it quickly. If you're being pushed into a no-win situation or asked to work miracles, this is a good time to "just say no." Problem-solving Success Tip- Reward PreventionAlthough it's generally understood that it costs more to deal with crises than to prevent them, many companies do not recognize and reward those who push past the symptoms to the root causes, preventing future occurrences. Unfortunately, it's not so easy to tell when a crisis is avoided. This problem-solving tip includes some ideas that may help.
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