Jeff Murphy - Articles

 (77)

Jeff Murphy is President of Halo Group, Inc. a technology consulting firm specializing in customer relationship management, custom applications and integration. He has over 20 years of experience in leadership, business development, and operations.

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71

We Can Get Poor Playing Volleyball!
Recently in a project review meeting, we discovered we were behind schedule and over our budget hours. When this was brought to the attention of the team, the response and attitude was “Oh well, we tried”. This apparent lack of concern did not sit well with me. While I know our team has a strong desire to succeed and perform well, I was not convinced they understood what it really takes to get there and what we each need to do to make it happen. Read
By: Jeff Murphy | 07/04/2008 | Management
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52

The Customer is not Always Right!
So, what does it mean, "The Customer Is NOT Always Right!"? It means simply this. Customers are humans and humans make mistakes. We must treat them with respect, listen and consider seriously their complaints, input, and ideas, but we must also demonstrate, with proper candor, the truth about a given situation and help them discover that truth. In other words, we cannot always take customers' feedback cart blanch. Read
By: Jeff Murphy | 31/03/2008 | Sales
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71

It’s Amazing What Happens When You Show Up!
If there is a key to increasing sales and developing customer relationships, it is the simple act of showing up. The ability to be there for your customers on a consistent basis will produce results. I am not talking about anything sophisticated or fancy, just being there. I believe that most people in sales and sales management know they will get more business if they spend time with clients. If so, why is it so difficult for sales people to get out of the office and do it? Read
By: Jeff Murphy | 19/03/2008 | Sales