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Joan Curtis, EdD is founder of Total Communications Coaching where she specializes in helping smart, capable professionals move ahead in their careers by becoming skilled communicators. She has taught numerous workshops on presentation skills. She also provides personal coaching to empower people to be dynamic public speakers. She authored, Strategic Interviewing: Skills and Tactics for Savvy Executives.
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 Sticky Situations with SubordinatesEmployees don't leave jobs, they leave managers. If you have a bad, frustrating boss, you might leave your job even if it is a good job. With the costs for hiring and training new people soaring each year, organizations are looking for ways to retain employees. If you've ever had a job where you said, "I really love my job, but my boss is driving me crazy," then you understand how important it is for bosses to learn how to deal with sticky situations involving subordinates. The Fear of Saying It Just RightWhy are we so afraid to say what we need to say - when we need to say it? Why do we let things go on so long? If you have a sticky situation, don't let it get stickier. Instead, gather up your courage and confront it with compassion and curiosity. Listen to the other person's point of view. Discover what it must be like to be in that person's skin. You may be surprised by what you learn! Managing Sticky Situations in the ClassroomFall is in the air and the school doors are about to open. For many, this year offers some unique challenges. Many schools are facing budget cuts and some personnel cuts. Another issue that today’s schools face is parent and teacher conflicts. Many parents expect their children to get a certain level of attention. What can you do if you find yourself confronted with these kinds of sticky situations? Sticky Situations and Nonverbal CuesIn today's world, where most of us multi-task our way through life, stopping to really hear another person seems impossible. As we examine communication, you will see how important it is to stop doing whatever it is you are doing, to set your antenna in the direction of the speaker, and to assign your thinking mind the job of listening. No wonder we encounter so many sticky communication problems. How Personality Affects How You Handle Sticky Situations and Say It Just RightTo better understand the Say It Just Right (SIJR) Model, since people are different you must know more about the people you are “saying it” to before you apply it to sticky situations. These differences require that we not only understand what to say and how to say it, but also to whom we are saying it. Six Tips to Manage Sticky Situations at WorkOne of the biggest headaches any manager faces is dealing with “people” problems. The Say It Just Right model of communication gives you the tools you need to handle people problems professionally. In this article I will share five tips to manage sticky situations at work. These tips will start you on the path to say it just right. Sticky Situations with ClientsA customer breaks his word, chews out someone on your staff or keeps calling you in the middle of the night. What do you do? Do you shrug it off, remembering the customer is always right? When looking at sticky situations with clients, we sometimes decide to put our heads in the sand. Even though we worry about losing valued clients when we face sticky situations with them, we have choices. The Um’s Have ItEven the most famous among us have struggled at one time or another with pesky filler words. At first we may not have noticed them. At first we thought we were as good a speaker as the next guy. Suddenly, however, someone pointed out our frequent, “um” or “ah” or “basically”. It doesn’t matter what the filler is, it’s still a word that fills up an empty space in our communication. Social Media and RelationshipsWhenever you read anything pertaining to social media, you What Is It You Do?As a coach the main problem I encounter with my clients is coming to grips with what they do and why they do it. Most of us know what we do but to say it in a way that engages people is another thing entirely. Here are some tips I
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