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Kate Tammemagi - Articles Kate Tammemagi is a Business Trainer and Consultant in Ireland. She has extensive experience designing and delivering customized Leadership Skills Training and Customer Service Training.
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 Leadership - The Goals and Objectives of running Team MeetingsTeam Meetings are an opportunity for a Team Leader, and, when used effectively, they are the Leader’s main process for building their high performing Team. However, very few Team Leaders can get the full potential from their Team Meetings. This is largely because of their own experience of boring meetings. Meeting time is precious, make the most of it! Team Building in Business - What is a Team?Team Building is an important aspect of Business. Much thought, and indeed money, goes in to the effort of building high performance Teams. But what exactly is a Team? When thinking of Team Building, it is important to have a useful, clear appreciation of what a Team is, and what it isn’t, in order to begin the process of building a Team. What are the Goals and Objectives of a Team Building Workshop?Should we consider a facilitated Team Building workshop? This is a thought that often comes up in an Organisation. It is usually driven by very definite issues that have arisen concerning the Team, such as performance issues, attitudes, relationships and so on. A Team Building Workshop may well be the solution. The key to success for this workshop is to identify very clear goals and objectives for the outcome of the event. Team Leadership - The Importance of Aligning the Team to Achieve GoalsAligning the Team is an important part of the role of the Team Leader. Alignment underpins the focus of the Team, their motivation to achieve and their level of performance. This article helps the Team Leader identify the key factors of alignment that will influence the performance of their Team. Telephone Skills - How to avoid Irate Callers in Customer ServiceIn Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will prevent the Customer from becoming irate. Here we offer key tips and techniques to avoid any caller becoming irate. What is a Good Customer Focussed Attitude in a Customer Service Person?We often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. But what is the ideal focus and attitude? This article will help identify a positive, assertive, Customer focussed attitude. The Importance of Role-play in Customer Service TrainingCustomer Service training is vital for anyone who interacts with Customers. This training does not have to be given by an external Customer Service specialist trainer, though this is often useful. However, it is important that the training is totally relevant to this particular group and that role-play is a key part of the Customer Service Course. People Management – How to run Effective One-to-onesOne of the most important People Management tools is the regular one-to-one performance discussion. As with most things in life, being effective at performance One-to-ones requires planning, structuring and building effective habits. This article provides a concise ‘how to’ guide to holding effective one-to-one performance meetings to coach, improve and motivate your Team Members. Customer Service - Motivating the Customer Service TeamA de-motivated Customer Service Team with a bad attitude to the Customer, your Company or your offering, can do more damage to the business in 1 day than any recession! This article gives you an understanding of what exactly ‘Motivation’ is – and what it is not. This will help you get your Customer Service Team to work on YOUR side! Leadership – the Essential Competencies of the Effective LeaderWhen looking at building your Leadership Skills, it is useful to have a template to look at – a ‘benchmark’ of the key competencies of the working Effective Leader. A successful, working Leader in business has built up a series of competencies which they use on a day-to-day basis in their Leadership role. Here we present a comprehensive list of those key
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