Keith D. Wood - Articles

Keith Wood is President and CEO of Quantum Leap Technologies, LLC. He has over 25 years experience in the implementation of business Information Technology. For more information visit: http://www.GetQLT.com

• Customer Service Nightmares - Online Computer Retailers Push Customer Service to the Brink of Extinction
  29/04/2008 | Customer Service
  The computer retail market is more competitive than it has ever been, with profit margins routinely dipping into single digits. So where do retailers make up the difference? Sadly for many, they are cutting corners on the one business area that matters the most, customer service. Read