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 The New Frontier – Your Call Center as a Social Media OutpostSocial Media offers consumer and business-to-business companies the opportunity to connect and communicate every day and get involved in the lives of people that either use their products or services, or might one day. Social media can play a leading role as a direct channel to listen in, have a conversation and guide the discussion; good, bad or ugly. Star Performers Impact Customer SatisfactionCall centers are all about customer care, essential for the success of any business. But this is especially so in the call center industry, where the focal point of all client-customer relationships is the call center agent. Source, Hire and Retain Contact Centers who Connect with EQWhile IQ is a well-known benchmark in the recruitment process Emotional Quotient (EQ) is equally, if not more important, as a standard to sourcing and selecting potential call center employees. EQ Assessment and the Call Center IndustryThe recruitment process today focuses on more than just qualifications and experience.
The human resources departments need to understand behavioral patterns of employees. This article talks about the importance of having EQ assessment as part of recruitment process in call centers. This way the call center can save a lot of time and money, by recruiting individuals in all positions that are suitable for industry.
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