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Kimberly King - ArticlesHow Do You Spell SUCCESS?While many people define success as making money or accomplishing fame, success can be measured for even the small things in life. Having a process to follow in order to achieve success will help you achieve your greatest potential. Mentoring the Difficult EmployeeMentoring is a difficult task and it is not for the faint hearted. Mentoring can be even more challenging when working with difficult employees. Here are the initial tips to making these difficult situations easier and more productive. Leading Through ChangeChange is a part of everyone's life. It is even harder to cope with change when you are expected to assist others through the change process as a leader. You're having your own struggles and yet you must be a strong mentor to others. Here's how to lead others through change while adapting yourself. Mentoring with a MissionBeing a strong and effective mentor requires very specific behaviors. Most of the time we tell our Supervisors to "go coach" but we do not observe their coaching to determine if they are demonstrating the behaviors that will drive change. Focus on the behaviors of your Mentors and you will change the results of your businesss! The Definition of WOWAre you looking to increase sales and increase customer satisfaction? The way to achieve all your business goals AND meet your customer's needs is to be WOW. But what does WOW mean? More Than Just A SmileIn face to face sales, service and support, there are specific behaviors that will create WOW Customer experiences so that you can increase your revenue and create more loyal customers. Behavioral mentoring expert, Kimberly King, shares her insight. Are You Tolerating Less Than Your StandardsWhen employees aren't performing, the first thing that most employers want to do is send them back through training. The cause of lack of performance is usually the tolerance level of the Management, not the skill set of the employees. Here is a management philosophy that will assist you in maintaining high performance.
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