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Leon Noone - ArticlesLeon specializes in using effective systems to improve on job performance of employees in small-medium business. This includes customer management and marketing systems.
Why Staff Are Your Most Important Customers In Small-Medium Business. If You Disagree, Do The MathWhat's a customer? Someone who buys something from you? Someone you provide a service to? Someone to whom you provide goods and services to in return for payment? However you define "customer" they are vital to any business. In small-medium business how you treat customers could be the difference between success and failure. 7 Tips For Gaining Greater Staff Commitment in Small-Medium BusinessIf there's one wish, one hope, one desire I hear more than any other from small medium business managers it's this. Why can't my staff be more committed, more dedicated, even just more interested in my business? Don't they realize that they have a major vested interest in its success? It isn't as difficult as it seems. But you need the right mindset. How To Check That You're Encouraging The Employee Performance You Say You WantDemanding top performance from employees is every manager's right. But some managers demand high standards then put obstacles to achieving them in the path of employees. Put bluntly, these managers become "performance stoppers". Do any of these describe you? The "Trick" To Getting The Management Information You Need Is To Phrase Your Questions CorrectlyThe quality of the information managers receive is determined by the questions they ask. Some managers believe that they merely have to ask in order to find out what they need to know. If only it was as easy as that...! The good news is that the problem's easily fixed. The bad news is that if it's happening, it's probably your fault. 10 Tips To Connect Your Small-Medium Business Staff Management to Best Business ResultsSummary. Small-medium businesses have unique characteristics that require special responses. They are not underdeveloped big businesses. This is particularly so in people management. If employees don't respect each other's work and contribution, you'll have "people problems". Make Your Incentive Scheme A Practical Success By Following These 5 Essential PrinciplesSummary. You need sound structures to underpin your incentive schemes. You also need good administrative back up. Your actual incentives may be very attractive. That's not enough. You need to get the basics right before you start. The Secret The Gurus Don't Tell You About Managing People In Small-Medium BusinessWe need well schooled and skilled managers. But knowing how to manage is only part of the story. What you're about to read isn't mentioned frequently by management gurus. That's because the management development industry is based on developing individual skills. That hides a secret you should know about. 7 Ways To Match Employee Performance Standards and Customer Feedback in Small-Medium BusinessWe should design customer feedback to include measurement of staff performance. But we don't. We're so anxious to discover what customers think of us, we fail to ask them what they think of our performance standards. It's so simple, we forget to do it. How To Stop Filling Out Staff Appraisal Forms But Complete Appraisals Each Day"Performance Appraisal" often strikes fear into the heart of the most intrepid manager. It's associated with "in depth" interviews, filling out complicated forms and planning career development. No wonder it scares people. But if you do it every day, it's a breeze. Small Business: 10 Important Tips On The Importance of Meeting Staff ExpectationsSmall business owners and managers face two special issues. Your staff see and talk to you daily, even frequently each day. You're exposed in both good times and bad. That's high visibility. The other's high dependency. If you're business doesn't succeed, their jobs are seriously threatened. Manage staff expectations carefully.
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