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Liz Cassidy, founder of Third Sigma International is an author, Speaker, Trainer and Executive and Performance Coach dedicated to facilitating results in the businesses, professional and personal lives of her clients. For more information http://www.thirdsigma.com.au
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 Developing Effective Communication Skills - Don't InterruptSo many times I see frustration on faces of people being interrupted.
I hear potentially useful channels of communication being shut down. All for the sake of getting a point across.
Don’t interrupt - again so simple and so obvious. We have all seen the couple who finish each others sentences because they are in tune. This is not what I am talking about. Developing Effective Communication Skills - ListenI have long been an observer of people, and whenever I get the opportunity I also eavesdrop on their conversations. So if you see me hanging out in a coffee shop at the table next to you, be prepared for me to listen in!
One of the things I love to listen to is how people just don’t listen to each other. They talk at, over and around each other but miss the deep in-the-moment opportunities which cement and advance relationships. Passive Assertive or Aggressive – What’s the Difference?We can define assertiveness by placing it on a continuum between passiveness and aggression and making a contrast with them. Leading or Managing?t is too easy to forget that there are times to lead and times to manage, and it is too easy to slip into management mode when under stress.
If you or your team are experiencing "people issues" look for this rule of thumb:
Manage the processes and the procedures, but, Lead, guide & teach the people. Facing Reality – Handling DisappointmentsLike many of you I have been relishing the feats and records at the Beijing Olympics this last week. The results have been a Goal Setting 101 course on focus, action; repetition, and celebration. Maybe Tomorrow?What is your unique offering to your client base or to your organisation? How do you stand out from the masses? Maximising your Communication When Replying to EmailsAnswering emails has the same importance as answering telephone messages.
Usually an email may more usefully be replied to with a phone call rather than another email (think about that) Getting the Most From Your EmailsSome 93% of communication is in body language and tone. So with the written word as in this text, emails are words on a screen, or on paper if printed. Whilst email is designed to make our working lives easier, it totally messes things up if used inappro Project Management -How To Manage All The Interested Parties To Get Your Project CompletedThe precessional effect says that the actions you take will affect other people. Common sense says that the more people you impact on, the more likely it is that your actions will affect people who have some power and influence over your actions. Read on So, Where is the Greener Grass?We all know that faraway hills are green, but where do we find that elusive greenest grass?...Read on
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