Liz Tahir

Silence is the secret tool of power negotiators. Knowing when to listen, not talk... and use facial expressions to make a point. Here are five tips on how perfecting the art of silence can make you a better negotiator.

Businesses are devising all sorts of ways to save company time & money; it generally is at the expense of the customer. Can a company ever profit enough to justify wasting a customer’s time, & sending him in to fury?

Every aspect of our business & personal life requires negotiation, if we develop a certain attitude about negotiating, pay attention to honing our skills, then our life will run smoother. Some things to remember when developing a negotiating strategy

The employees are more likely to learn from what you do and not from what you say. Many of the job performance problems could be headed off by more attention from management. Follow the philosophy of a relationship of equals implying that the company will treat the employees with the same respect that it treats the guests. Make sure the employees understand their job description and reinforce it by providing training. Involve the employees in the process of decision-making.

Knowing the right questions to ask can have a dramatic effect on our success. Such questions get the communication going and encourage the other party to talk and willingly share information with you. Listening is not passive becuase a good listener can take complete control of an exchange between people. When one listens well, one earns the trust of others.