Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Investors' Business Daily, Entrepreneur, Inc., Real Simple and Woman's Day. For more information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit her web site http://www.mannersthatsell.com

• Shaking Hands Throughout History and Around the World
  03/09/2007 | Business
  The most significant gesture in business and in life is a handshake. Learn the proper procedure for shaking hands at home and around the world. Read
  
• Leaving on a Jet Plane? Business Etiquette to Go
  02/07/2007 | Business
  Business etiquette tips from Lydia Ramsey for travelers who want to build relationships and positively impact the bottom line. Read
  
• R.e.s.p.e.c.t. - your Client's Communications Preferences
  12/01/2007 | Customer Service
  Are you dodging business success by ignoring your client's preferred method of communication? Make sure your clients and potential clients are receiving your business communications in a timely manner. Read
  
• Managing Messy Food
  07/09/2006 | Business
  A business etiquette expert, Lydia Ramsey, shares tips for managing messy food at parties and business meals. Read
  
• Musical Phones
  21/04/2006 | Customer Service
  To increase customer satisfaction follow these easy steps when handling customer calls. Read
  
• Solving The Utensil Puzzle
  07/04/2006 | Business
  Learn the basics of utensil use in order to make your business meals proceed more smoothly. Read
  
• Got Voice Mail?
  01/03/2006 | Business
  Use voice mail appropriately and it can be an incredible asset for your business. Use it the wrong way and it will drive your customers away. Read
  
• Winning Customers Over the Phone
  09/02/2006 | Business
  Learn the vital steps necessary to make a good impression while speaking to your customers over the phone. Read
  
• Stand Out in Business the Write Way
  09/02/2006 | Writing
  Build your business and stand out in a crowd by sending handwritten notes whenever possible to existing and potential clients. Read
  
• Sealing The Deal Over The Business Meal
  09/02/2006 | Business
  Build positive client relationships and build your bottom line by learning the rules of dining etiquette. Read