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Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Investors' Business Daily, Entrepreneur, Inc., Real Simple and Woman's Day. For more information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit her web site http://www.mannersthatsell.com
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 Customer Service Opportunity MissedLearn how an international airline missed a simple opportunity to salvage a miserable trip so that you and your staff won't make the same mistakes with your customers. Trade Show Etiquette - Free Mints and First ImpressionsTrade shows are big business today. Follow these tips to get the most out of your time and investment as an exhibitor. Lydia Ramsey's Six Secret Sales WeaponsBusiness etiquette expert, Lydia Ramsey, offers six secret sales weapons that wil open doors and build relationships that increase sales. Shaking Hands Throughout History and Around the WorldThe most significant gesture in business and in life is a handshake. Learn the proper procedure for shaking hands at home and around the world. Leaving on a Jet Plane? Business Etiquette to GoBusiness etiquette tips from Lydia Ramsey for travelers who want to build relationships and positively impact the bottom line. R.e.s.p.e.c.t. - your Client's Communications PreferencesAre you dodging business success by ignoring your client's preferred method of communication? Make sure your clients and potential clients are receiving your business communications in a timely manner. Managing Messy FoodA business etiquette expert, Lydia Ramsey, shares tips for managing messy food at parties and business meals. Musical PhonesTo increase customer satisfaction follow these easy steps when handling customer calls. Solving The Utensil PuzzleLearn the basics of utensil use in order to make your business meals proceed more smoothly. Got Voice Mail?Use voice mail appropriately and it can be an incredible asset for your business. Use it the wrong way and it will drive your customers away.
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