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![]() Mark Randig is the President and Founder of MAS Solutions LLC., a Houston Texas based consulting firm that specializes in helping companies achieve breakthrough performance by focusing on Quality Enhancement and Productivity Improvement. To get your FREE copy of Mark’s newsletter \"The Quality Specialist\", go to http://www.masquality.com.
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Why Six Sigma Doesn't Work (part 1)We’ve all heard and read about the successes at GE, Motorola, Honeywell (Allied Signal), etc. that have been attributed to the great methodology that is Six Sigma; I wanted to take a look at the down-side of Six Sigma, as I don’t think its failings receive nearly as much attention. Superior QualityMy wife and I recently decided to have the interior of our house painted, so we contacted a painting contractor that had performed similar work for us before. When we received his quote, it was considerably higher than we had planned, however we did not hesitate to immediately give him a check for a down-payment. We wanted him to get started right away. We’ve used this contractor before, and even under extraordinary scrutiny, we’ve always found the results to be exceptional. Iso 9001 - Purchasing BasicsIn section 7.4 of the ISO 9001:2000 standard, Purchasing, we find the requirement that “the organization shall ensure that purchased product conforms to specified purchase requirements”. While this requirement in itself is fairly straightforward, a fair degree of latitude is allowed here regarding the type and extent of the controls necessary, as these are simply stating as being “dependent upon the effect of the purchased product on subsequent product realization or the final product”. Iso 9001 - When are We Ready?An effective Quality Management System (QMS) is never really “complete”, as there should always be emphasis on continuously improving the performance of the processes that make up the QMS and the products that are provided the organization. Iso 9001 - Design in EducationI decided several articles ago that, instead of trying to address issues that I thought were important, I would focus on questions posed to me during the course of my consulting activities. Of these, one of my favorite questions to date is: "Can ISO 9001:2000 design and development criteria be applied to training and educational programs?" Selecting the Right Improvement ProjectOnce an organization has come to understand how goods, products or services flow through each step of their value stream, they can then look to apply measurement techniques at various stages, to help identify where improvement opportunities exist. Iso 9001 - How Fast Can We Get Certified?As a consultant that specializes in helping small businesses to achieve ISO 9001:2000 certification, I’m frequently asked by potential clients “how fast can we get certified?”. The typical reason behind this question is a business opportunity that’s recently arisen, meaning that the answer the client hopes to hear is “right away…if not sooner”.
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