Mark - Articles

The Trivialities of IT Customer Service: Time to Think Again
As a project manager, your IT dept. doesn't have to function as the subservient office tech-drones! Take some leadership and embrace more of a customer-service oriented function. Treating your IT dept. as a separate internal business entity can work holistic wonders for your organization... Read
By: Mark | 05/11/2009 | Organizational

The Common Misconceptions of Online Learning
Let's face it, a lot of people JUST DON'T GET IT and will always remain to be the dinosaurs of technology. But a lot of the time, online skepticism derives from common misconceptions that go unaddressed. Online learning conjures up many misconceptions amongst the barely tech-literate community.This article addresses these bogus misconceptions. Read
By: Mark | 02/11/2009 | Online Education

Sao Paulo, Brazil: A Traveler's Guide
Sao Paulo is the world’s third largest city and the largest in South America. Described as a “concrete jungle” the city is in constant growth, particularly upwards. The fast-paced cosmopolitan metropolis may not be the prettiest of cities, but offers it plenty of glamour and tons of South American flair... Read
By: Mark | 28/10/2009 | Destinations

Redundancies See Demand For Outsourced Project Management Services
In Australia, experts are commenting that the increased demand for the delivery or management of projects is being driven by a reduction in workforces. Read
By: Mark | 27/10/2009 | Management

A Traveller's Guide to Geneva: Switzerland
Switzerland ranks near the top among countries with highest quality of life in the world. The country's most cosmopolitan city is Geneva, which is also one of Europe's priciest. The city surrounds Lake Geneva with stunning views of the Alps and Jura mountain chains and is characterized by its strong French culture, evident in both the language and the cuisine. Read
By: Mark | 22/09/2009 | Destinations

Tokyo: The City of Lights
Tokyo (known as Edo up until 1868) is Japan's capital and the country's largest metropolis. In the 20th century alone, Tokyo suffered earthquakes, fires and devastating bombing resulting in repeated redevelopment. After centuries of renovation and expansion, Tokyo has grown vertically to accommodate its 12 million residents. Read
By: Mark | 31/08/2009 | Destinations

Unresolved Tension: The Quandary of Revenue Management versus Service Management
In this six part Q & A series, I will address the challenges of balancing revenue management and service management. Within the field of hospitality management, you need to be making money whilst maintaining a high standard of service... We address 6 ways you can create the ultimate balance. Read
By: Mark | 31/08/2009 | Management

Putting People Management Back into Project Management
No one will ever be able to convince me that the most challenging component of Project Management is the science behind it. The way in which we need to pull people together to be a high performance team over a relatively short period of time is the most challenging part of Project Management. This article will focus on the communication issues within the project team, in particular, the people management aspect... Read
By: Mark | 27/08/2009 | Management

Laser vs. inkjet industrial coding – which is the better option?
Laser coding technology is an emerging technology that has improved rapidly in the last 5 years in terms of Speed, flexibility, print area and size... Read
By: Mark | 24/08/2009 | Technology

The True Power of VoIP Technology
VoIP, more formally known as voice over internet protocol, is a system widely used by larger companies that involves the transmissions of voice communications over IP networks that comprise of either the internet or other packet-switching mediums Read
By: Mark | 06/08/2009 | VoIP