Mary Sandro - Articles

 (105)

Mary Sandro helps companies and professionals achieve results through effective presentations and exceptional customer service. She is available to speak on these topics. For more information visit http://www.ProEdgeSkills.com or call 800-731-0601.%d%a%d%a

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Three Mind-tickling Techniques to Make your Presentation Content More Memorable and Motivating
Raw information tickles the logical mind and bores the rest of the mind to sleep. The result of an overly logical presentation: bored, sleepy listeners who remember nothing and do nothing. Great presenters start with raw information, add their opinions, color it with imagery, and give it personality. The more of the mind you tickle, the more retention and motivation you reap. Additional parts of the mind you can tickle include: long term memory, imagination, and emotion. Read
By: Mary Sandro | 09/10/2006 | Presentation
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Who's Afraid of the Big, Bad Presentation? - How the Pros Make Nervousness Their Friend
"There are two types of speakers. Those who get nervous and those who are liars." -Mark Twain Everyone is afraid of a presentation, physiologically. Toastmasters International reports that the following professionals have admitted to feeling nervous when speaking in public: Mark Twain, Ronald Reagan, Carroll O'Connor, Barbara Streisand, Anthony Quinn, Garrison Keillor, Read
By: Mary Sandro | 09/10/2006 | Presentation
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57

Seven Strategies for Handling Difficult Questions - What to Say When you Don't Know the Answer
Honesty is the only policy when presenting to a group. However, blatantly admitting, "I don't know", in response to a direct question from an audience member can be disastrous. The solution is to be honest and maintain credibility at the same time. No one can know the answer to every question. It's how the inevitable situation is handled that separates great presenters from amateurs. Study the following seven strategies and keep them in your back pocket so that you can field even the tough Read
By: Mary Sandro | 09/10/2006 | Presentation
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How Visual Aids Undermine Presentations - 3 Ways you May Be Boring your Audience to Tears
The belief that visual aids equal a presentation is a very common misconception. Visual aids are aids. They are not even necessary, usually. A presentation is the information, stories, statistics, quotes, and opinions that the presenter shares. Visual aids, if used, enhance the presenter's message, not the other way around. Anytime visual aids become the presentation and the presenter becomes the aid, you will probably be boring your audience to tears. Below are three specific examples of Read
By: Mary Sandro | 09/10/2006 | Presentation
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Four Ways to Motivate Service Professionals- a Guide to Getting Wow Performance
The only thing harder than delivering excellent customer service consistently is motivating someone else to deliver excellent customer service consistently. Customers are more demanding than ever. Professionals are more difficult to hire and retain than ever. Splitting an atom might be easier than rallying an entire organization to Wow customers. Yet, some organizations succeed. Four motivation strategies can help your organization succeed too...one professional at a time. Read
By: Mary Sandro | 09/10/2006 | Leadership
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Listening for Dollars- Customer Complaints Create Profit
Customer complaints are like medicine. Nobody likes them, but they make us better. Actually, they are probably more like preventative medicine because they provide advanced warning about problems. Financial statements, in contrast, provide a historical perspective. By the time problems manifest in the financial statements, forget the medicine. It's time for emergency surgery. Read
By: Mary Sandro | 09/10/2006 | Customer Service
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Telephone Greetings That Customers, Prospects, and Employees Love- 3 Easy Steps to Success
Talk about first impressions; telephone greetings are critical. Prospects are deciding whether or not to do business with you. Irate customers are deciding how helpful and competent you are. Yet many companies convolute the telephone greeting to the point that employees hate saying it and customers and prospects dread listening to it. There is power in simplicity. For best results, incorporate three easy elements: pleasantry, brevity, and sincerity. Read
By: Mary Sandro | 09/10/2006 | Customer Service
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Creative Customer Service- How Far Will you Go to Wow a Customer?
With all of the advances in technology, doing a good job isn't good enough to separate from the pack. The prize will go to the one creating new frontiers. How far will you go to Wow a customer? Read
By: Mary Sandro | 09/10/2006 | Customer Service