Mel Luigs

A thorough annual review of your customers is required to ensure your business is making a profit from each and every customer. Taking a truly objective look at each customer will ensure your success and profitability.

Succession Planning in every family owned business should begin at the birth of the next generation and should never end. The values, common sense, integrity and vision taught to your children are the basis of his or her ability to take over your business and be a productive business owner.

An Incentive Compensation program is the hallmark of all successful small and medium businesses, is truly a win-win for both employees and the company and ensures the future success of your business. Good employees thrive in an incentive compensation program and retention issues quickly disappear.

Customer service is an attitude that cannot be curtailed or discontinued in a financial downturn. Every company should take the time to review its procedures and processes to provide great customer service

Communication is a key to the success of all business but every company must be aware of potential liability with employee communication especially with all the electronic means available

Responsibility and ethics are lacking during our current economic crisis and is very evident in company management and politicians advocating bailouts and bankruptcies.

Small and Medium business owners have four distinct roles that must be clearly understood and which cannot be delegated to anyone else if the business is to achieve success

A select few essential management principles that will aid in the sucess and growth of a small business