Outsourcing Guy - Articles

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Outsourcing Inbound Call Center Services to India
Inbound calls are the calls which are made by customer to the center for receiving some kind of service or to take help or assistance related to a product / service. Inbound call Center Services are used by companies to service their customers 24X7—The customer can talk directly to an online executive from the call center to solve their queries/requirements. Read
By: Outsourcing Guy | 06/06/2008 | Customer Service
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Outsourcing Outbound Call Center Services to India
A call centre is a service company which provides operator-assisted voice services. It is operated by a company to administer incoming product support or information inquiries from consumers. These calls are termed as outbound and inbound calls respectively. Read
By: Outsourcing Guy | 23/05/2008 | Customer Service