P. Sigmondsen - Articles

Help! My Call Center Services Are Out Of Control!
In the beginning of my bead and embroidery supply business, it was just me. I did everything and anything that had to happen. I took the calls from happy and unhappy customers, I placed the orders, I stocked the shelves of my tiny store in the tiny out of the way plaza. You name it, I did it. And there were times back then that I was so scared that I would never see a customer walk through the door. Read
By: P. Sigmondsen | 07/07/2009 | Customer Service