Paul Rivera - Articles

 

Paul Rivera is one of the owners and founders of Open Access Marketing, an American owned and managed business process outsourcing provider with headquarters in San Carlos, CA and facilities in Makati, Philippines. Please feel free to visit www.openaccessmarketing.com or call 800-626-9479 for more information on our outsourcing solutions.

Tactical Uses of Telemarketing

The goal of this white paper is to provide a framework for telemarketing outsourcing decisions. By detailing some of the broader, tactical benefits of retaining outside telemarketing services, this paper will both provide a template for fully-realized cost/benefit analysis, and suggest criteria for selection of a telemarketing company. Read

By: Paul Rivera | 31/10/2008 | Customer Service

Telemarketing in the Philippines

When you want to increase your sales without increasing costs, your company will benefit from Open Access Marketing. We help companies reap the benefits of offshoring. You concentrate on your core business and we send you a steady stream of new leads. Read

By: Paul Rivera | 22/04/2008 | Customer Service

Outsourcing Your Customer Support

Outsourcing your customer service to a call center brings a number of advantages for your business. It is a business strategy that provides immediate cost savings, but also the productivity of allowing you to focus on your core business. Your operating costs are lowered by not having to hire workers in-house, who require a salary, but office space, insurance, taxes, and the liability of hiring an employee. Read

By: Paul Rivera | 27/03/2008 | Outsourcing