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 The ShoreTel "prefix" Option!In this economy there are a growing number of mergers and acquisitions, or "marriage by shot gun". When companies combine they have the challenge of integrating their data and telecommunications systems. For example, we have witnessed an increased demand in companies seeking technical assistance in merging ShoreTel systems. There are two basic options for doing this and the choice often depends on resource requirements and "dial plan" conflicts. ShoreTel Contact Center C2G Interaction ReportsPrior to release of ShoreTel Contact Center Version 5.0, reporting was essentially statistical analysis. What is a ShoreTel DVM and why do I need one?As it relates to low cost business continuity options, we like to install a DVM at the HQ site, but we want all switches at all sites to be managed by the HQ server. ShoreTel Version 9 Personalized Call Handling OptionsIf your job role is part of a larger group, it may be more appropriate to ask the caller to press zero to speak to another member of you team Analog lines in the 21st Century?Getting old is a pain in the neck! Literally and figuratively! I am trying to figure out the benefits of getting older and I am not coming up with a very long list. You built a library of experience; I guess that must count for something. What is all the Hub about?Anyone that has done a VoIP deployment knows or has learned the hard way, that “hubs” will kill a VoIP phone deployment! Multiple devices in a hub will immediately change your Ethernet port to half-duplex. How to get your iPhone running SIP on your ShoreTel IPBX!If you are and iPhone aficionado, you absolutely want your iPhone to work on your ShoreTel IPBX! I recently downloaded VeNetCorps SipPhone from the iPhone App store! There are several SIP phone apps at the store, but most have a pre-programmed domain name for the sip registration proxy server. Hack ShoreTel Database to Kill “dial 9″ requirement?Fax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then define it as EXTENSION ONLY. Does the ShoreTel Server Stream Media at G711?You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic! This is the minimum daily adult requirement for QOS on a WAN connection. ShoreTel Abandoned Call HandlingEvery call center has peaks and valleys. Normal businesses operate with very predictable calling patterns. Traffic over the normal business day, starts out slow and peaks between 10AM and 2 PM in the afternoon, then trickles down.
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