Richard M. Highsmith
Total live articles: 4
Questions: 0
Answers: 0
Richard Highsmith, rick@leadersinstitute.com, is Regional Vice President & Senior Instructor for The Leader's Institute. He has twenty-five years experience training and coaching. He has built and sold two successful businesses. To learn more about becoming a High Impact Leader visit our website at http://www.leadersinstitute.com or call Rick toll-free at 1-800-872-7830 X102.
Recent Activity
Human disagreement remains inevitable. When conflict is not addressed, each side becomes defensive, and a person who is defensive will rarely see the logic of the other’s position. These four steps will help you end conflict more quickly.
Conflict in the workplace is inevitable. Every manager needs to understand the steps that can be taken to minimize the occurrence of it. The following action steps will not eliminate conflict, but it most definitely will minimize the amount of severity of it.
“I can’t believe I agreed to do this speech. Look at all those people out there! My knees are shaking so much my pants are vibrating. My stomach feels like I just went over the top on a roller coaster. My heart is beating so fast and hard my tie is jumping. I just want to scream and run away!”
When I was first promoted from the rank and file, there was a popular song by Stealers Wheel entitled “Stuck in the Middle with You”. The lyrics resonated with me because I was struggling mightily with being a newly minted manager. Here is a verse that was particularly meaningful to me -
