Richard Wells - Articles

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Hotel Industry: Customer Satisfaction
Traditionally, the hotel used to be a place of living for some period of time, though the time changes and modifies the usual demands to the convenience and service in particular. Reflecting the downside demands presented by another year of record benefits, the lodging industry finds itself at a five-year low for customer comfort, according to the 1998 industry data of the American Customer Satisfaction Index. Read
By: Richard Wells | 20/02/2007 | Hotels
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Etiquette and Netiquette
Etiquette, in other words decorum, is the code that regulates conduct of people. Etiquette is an unwritten code, it is the way people communicate with each other. Etiquette is the norms of conduct and this tradition was organized by the society. Like "culture", etiquette is a word that nowadays can be used in plural when talking about multi-ethnic societies. “Etiquette" or " culture" can be attributable to a certain society, they may not be universal. Read
By: Richard Wells | 20/02/2007 | Internet
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Customer Service and Satisfaction in the Resort Industry
Resort is a place that provides recreation and entertainment particularly to vacationers. Resorts offer first class convenience, starting from indoor and outdoor swimming pools, sports activities and instruction, water recreation, top of the line customer rooms, and dining at place. Many resorts are situated in tropical or exotic places, one of the major attractions for people wishing to have an advantage of living and experiencing lifestyles in exotic places. Read
By: Richard Wells | 18/02/2007 | Hotels