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Right Selection - ArticlesCounterpoint: Laughter really is the best medicineEvery issue, every event - global, national and local - has a point and a counterpoint. You are given the point all the time in news and analyses. Now get the counterpoint.
I am doing some serious research on laughter. I type the word “laugh” in google and it throws up 4,550,000 results at me in 0.11 seconds. I dig some more and I unearth the “world’s funniest joke”, courtesy LaughLab, a huge scientific experiment dedicated to discovering just that. Dr Stephen Lundin to present his Fish philosophy in DubaiRight Selection Events, the leader in personal development in the Middle East and organiser of well-known management speaker forums, has announced a one-day seminar with Dr Stephen Lundin on November 1, 2006.
The seminar will be held at the Movenpick Hotel, Dubai. The philosophy of fishPlato examined the dualism of life and Freud delved into the deviant patterns of man’s psyche. People practice Raj Yoga to calm body and mind and Stephen Covey has presented us with eight habits to make us all more effective.
But rarely has a philosophy of life been based on the practices of a fish market. Until now. Culture Works Top Down And Never Bottom UpTo be successful in today’s competitive world, Shiv Khera’s message is: “Live with one philosophy: I will always give more than what I can get in life. I will always give more than what I can get to my family.
I will always give more than what I can get to my organisation. I will always give more than what I can get to my country. Trust me, then you have no competition. You will become competition.” The Holidays Are HereI use a credit card for many business purchases. Since I travel a lot, this means quite a bit of money is charged throughout the year.
Therefore, I was pleased when my bank had a local hotel deliver a ‘basket of goodies’ to our home during the holidays.
The card attached thanked us for our support, and looked forward to another year of providing beneficial service.
Unfortunately, the basket included abalone, chocolate cake and cookies. I am vegetarian (no abalone), we don’t eat much chocolate How to Be Customer UnfriendlyOne of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu system for reservations, removed the 24-hour fast-access option for frequent flyers, set up the menu so it changes at various times of the day, and put long recorded messages on the system to ‘educate’ passengers while they wait. Three Steps to WelcomeWhat a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. Four different cultures – and different points of view.
We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. We each had very different opinions about what constitutes ‘good service’. Keeping in Touch at Popeye’sPopeye’s Chicken & Biscuits has launched another program called ‘Keeping In Touch’, in which Support Center employees contact Popeye’s customers every month.
Their job is to follow up with customers who’ve complained after the Restaurant Manager or Area Manager has taken action to resolve the complaint. Add Value First, Reap Value LaterAdd Value First, Reap Value Later
I was teaching about customer intimacy and loyalty when one participant asked, ‘What if your competitor has already built a close relationship with a customer, and you want to get inside?’
I replied, ‘Add value first. You will reap value later. The Customer’s Tastebuds Are Always RightThe Customer’s Tastebuds Are Always Right
When I tasted the Greenwich Pizza ‘Garden Delight’ in the Philippines, my tastebuds got a shock!
The pizza was covered with sweet tomato sauce and the cheese on top was cheddar.
I’ve been eating pizza all my life. Pizza is made with tangy tomato sauce and should be covered with mozzarella cheese, right? Sweet sauce and cheddar is no way to make a pizza.
Unless you want to sell a lot of pizza in the Philippines.
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