Roberto L. Bacasong - Articles

Customer Service Training 101 Guide
Customer is universal known as the lifeblood of the company. In short, any company will never survive without the support of the customers. The customers are responsible for criticizing if the product launch in the market is whether effective or defective. Answering the plea of the clients should always put on priority and never should be ignored. Read
By: Roberto L. Bacasong | 26/03/2008 | Outsourcing

The ‘dos’ and ‘don’ts’ in Call Center
Call center is a terrific job. Many young professionals work in call center because of higher chances of boosting their career to the maximum level. Customers are expanding their channel in contact in which call centers are on top of the list. It is a challenge to every contact center to integrate strategic planning in order to maintain its presence towards the global trend in this industry. Read
By: Roberto L. Bacasong | 21/03/2008 | Outsourcing

Overcoming Call Center Stress
Working in a call center environment can be hurled with so much stress. Call center agents worldwide especially in the Philippines mostly complain this manic behavior which they encounter from their customers. If you ever worked in any call center, stress is always on top of their concerns on how to handle it on a daily basis. Customers, especially the Americans are very hard to deal with. They often display their rudeness to the agents, and unfortunately, racism is typically high. Read
By: Roberto L. Bacasong | 21/03/2008 | Outsourcing

Call Center Myths
In a call center, the normal shift starts at 8 pm until the wee hours with different shifts given to the call center agents. Whether or not they're going to like the schedule, they have nothing to do with that to change it. These people were oriented about their flexibility in accepting schedules, which is one of the policies imposed in working to any call centers. Read
By: Roberto L. Bacasong | 20/03/2008 | Outsourcing

The Philippines as a Call Center Hub in the World
Undoubtedly, the Philippines being in the Third World country is sharing a big slice in the success of the business process outsourcing (BPO) industry. The outsourced voiced-based (or call center) remain strong in generating millions of revenue for the country over the past years. Read
By: Roberto L. Bacasong | 20/03/2008 | Outsourcing

The English Only Policy in the Philippines Call Center
Working in the call center in the Philippines is extraordinary because of their strict English only policy replicated in the entire working force of the company. The company imposed this policy to further enhance the English communication skill of their people. Read
By: Roberto L. Bacasong | 19/03/2008 | Outsourcing

Philippine Outsourcing - the Ideal in the World
How can we say that the Philippine outsourcing is ideal in the world? There are so many reasons why the Philippines is considered. This industry is truly amazing because the way it helps the Filipino workers in terms of contribution to the large scale of development for the country. Working in a call center in the Philippines is worthy enough in helping the Filipino families boost up their morale and the level of their competence in terms of adopting English language. Read
By: Roberto L. Bacasong | 19/03/2008 | Outsourcing

Call Center More Than Just a Career
CALL center workers across the world enjoy the one of a kind taste of accomplishment. Millions of people are employed in this industry because of the blissful way in lifting the career opportunity. Yuppie workers especially Filipinos believed that working in a call center are more than just a career. Read
By: Roberto L. Bacasong | 19/03/2008 | Outsourcing

Selecting the Best Call Center Applicants
Choosing the best applicants to fit in your call center company will take certain considerations. The survival of your outsourcing company against strong competition in the market will depend on how competent your employees in catering to the concerns of your clients. Read
By: Roberto L. Bacasong | 19/03/2008 | Outsourcing

The Wonders of Live Chat Support in Outsourcing
ANOTHER way of doing customer service is through the use of live chat support which is now gaining positive response aside from the famous inbound and outbound customer service management. This is a simple way of assisting clients worldwide because it requires the agents to be proficient in grammar, can type at least an average of 25 words per minute and most importantly, can respond quickly to the concerns of the customers. Read
By: Roberto L. Bacasong | 19/03/2008 | Outsourcing