Home Page  Rosanne Dausilio, Ph.D. |
 |
Rosanne Dausilio, Ph.D. - Articles
 Contact this Author
- First Call Resolution: What About That 14%?
11/04/2008 | Management
Customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment--this is a given. Read
- The Human Touch Will Never Be Replaced
20/03/2008 | Communication
Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible points of entry for any given interaction. Read
- Who Are Your Customers?
12/03/2008 | Management
Are you aware of who your customers are? Are they male or female? What is their age? Are they married or single? If you answered no to any these questions you are not alone. Many organizations are unaware of who their customers are. Read
- Do You Do Too Many Things At Once?
06/03/2008 | Advice
Does this ever happen to you? Do you feel overworked? Overwhelmed? Overtired? Most of us are busier than ever: We're doing our jobs plus sometimes the jobs of one or two gone-but-not-replaced colleagues and doing it all with less support. Read
- Customer Service Training Remains Inadequate
29/02/2008 | Management
Most organizations still do not provide comprehensive, let alone adequate, training in today's marketplace. Read
- Are You Satisfying Your Customers?
10/02/2008 | Management
While high levels of customer satisfaction typically lead to company growth, it is not always the case that business growth leads to satisfied customers. In many cases, the opposite is true. Read
- Communication Is Not A 4-Letter Word
09/02/2008 | Communication
Poor communication is the most frequently reported single major source of frustration in companies today. What is communication? Simply, communication is threefold. Read
- The 5 W's of World Class Customer Service Training
01/02/2008 | Customer Service
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. Read
|
Submitting articles has become one of the most popular means of generating quality backlinks and targeted traffic to your website. Join us today - It's Free! |
|
|
|
|
Article Categories
|
|
|
|
