Sam Miller

When you are in the process of developing service outsourcing KPI, then you will surely have to deal with what is known as the SLA, or the Service Level Agreement. This is actually the contract or the agreement both the outsourcer and the client enter, with all the stipulations, terms,...

In the late 1980s, there was a revolution made on how businesses are managed and this is through the usage of the balanced scorecard. This is a management tool whose target is to see if the simple activities of the rank and file employees affect the overall goals of the...

There are many ways to measure an employee's performance. However, the most popular tool of today that is also used by many managers all over the world is the employee scorecard. This scorecard contains metrics with specified targets and these are called KPIs. KPI means key performance indicator. As the...

A software program is something that anyone can be trained to use. Pretty easy if one will think about it. However, very few people have an idea how many hours are put in just to complete and develop software. There is a big issue in programmer productivity in the world...

Amongst the many business and management tools in the corporate world right now, one of the most effective ones would certainly be the balanced scorecard. This is because the tool exists to measure a company's present status against the goals and objectives that the company had planned to achieve in...

Software interface testing is just one among the many types of software testing that are used by software engineers for software development. Automated testing is one of the most common software test approaches these days. With this, engineers would not have to perform tests or quality assurance manually. Nonetheless, automation of...

Almost every aspect/phase of the Software Development and Testing life cycle finds application of Black box testing. The attempt is to find errors. These errors can be broadly categorized as: · The user interface contains errors. · The methods (functions) used are either syntactically incorrect or missing. · The data structures used in the...

There are key performance indicators (KPIs) to use that can help spotlight the benchmarks being reviewed. A system for easily monitoring KPIs on a real-time basis helps gas and oil executives make the kinds of informed decisions that enhance productivity and cut costs. Real-time, accurate, comprehensive, at-a-glance access to this information...

The complex business process of oil production gave rise to a newer concept of Balanced Scorecard in this industry. Balanced Scorecard, also known as BSC, is a performance assessment system to manage oil assets. A balanced scorecard, was developed by Dr. Kaplan and Dr. Norton in 1992, is used to monitor...

Test Automation is basically using soft wares to control the execution of tests (test cases describe the tests that need to be run on the program to verify that the program runs as expected) and comparing the actual output to the predicted one. This helps in measuring the deviation of...