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Scott Kreisberg is a pioneer in being the first in selling point of sale software systems to retailers in the 80’s when they were still using cash registers, and first-handedly changed the face of retailing. His journey to shift retailer misconceptions about using a computer in their retail business and point of sale, was a long one and today Scott’s company, One Step Retail Solutions, has transcended the retail service industry becoming the leading retail technology service provider in the U.S. Scott has watched the economy hit 3 major slumps and a vast majority of his clients survived those economic downturns. Now, he’s taking his clients through the next economic disaster. Scott is also host of Internet TV series, "Smart Retail" on the Internet channel
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 Getting Close To Your Retail ConsumersResourceful retailers are finding creative ways to reinvent themselves and transform their business into something that entices and keeps customers. The more creative a retailer is, the more that business is going to last. Even in an economic down-turn, 50% of consumers will often pay more for a better customer experience. Customer Service for the Independent RetailerCustomer service is more than a friendly face and the old “are you looking for anything in particular today?” Customer service requires good old fashioned communication skills plus a good understanding of the products being sold. Customers have grown so accustomed to poor service that they don’t expect good service anymore. Good service is probably the single most important change an independent retailer can make to compete successfully with any of the big box retailers. How Business Intelligence Gives A Retailer Insight Into FutureWouldn’t it be grand if retailers could have a way to predict the future of their business? This article covers ways that Business Intelligence takes data and presents it in a way that helps a retailer predict the future so they can respond accordingly. Shapes That Model RetailThere are varied opinions and speculation as to where things go from here. This is pretty clearly demonstrated in the different models, or 'shapes', that the recovery might take. Although Economists may track and analyze a number of economic issues and trends that would also impact retailers, it is from an aggregate level. So the question is, what will the economic recovery look like at a place where all the trends come together at once - such as in your own company’s financials? Inflection Points Bring New Retail StrategiesMight your retail segment be facing an inflection point, and if so, are you really prepared for it? Almost every company faces ongoing changes of one type or another in its industry, and retail is no exception. An inflection point may bring even greater opportunity than before for organizations who do figure out how to take advantage of it. A Retail Holiday TaleI had my own interesting retail experience the other day, which I think you might find entertaining. In keeping with holiday tales it may be enlightening too. I like to keep tabs on the current retail environment, and also as a consumer I enjoy going to stores such as Costco to see what interesting values their good buyers have found. This article is shows how successful retailers take the appropriate actions to deal with the environment at hand. Retailers Taking Charge in a Down EconomyTechnology and efficiency become significantly more important during times of economic uncertainty. Many retailers that started their businesses during prosperous times didn’t have the experience or systems in place to drive their businesses through the tough times.
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