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Stephen Milford - ArticlesWe have a free, 2 hour course which you can download and run with your staff to help them improve their customer service. Just visit www.griffin.ie
You can also email me at stephen@griffin.ie Value Delivered Through Customer Service | Griffin TrainingWhat is customer service?
No matter who the person or what the organisation, the answer to this question is always generic. They will say: "Customer service is about giving customers what they want" or perhaps "it's about satisfying customers" some times they will say that it is about "making customers happy."
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