Steven Taylor

Customer service and courtesy always go hand in hand. Customer service is not customer service if it is not courteous. Courtesy is usually defined as politeness originating from kindness and exercised habitually. This is what actually encompasses quality customer service. Basing from this you can actually say...

They say that it can take at least seven contacts to turn a stranger into a customer. When building relationships in business with your customer, it shouldn't start when your customer makes the first purchase. It starts way before then. Instead what to do is cultivate your first contact with...

I'd like to offer you a few customer service tips in this article. Great customer service is more than just giving the customer what they want. It is also giving them what they need. Great customer service involves taking the time to learn more about your customers and making sure...

CRM Customer Relationship Management is one of the newest innovations in customer service today. CRM stands for customer relationship management and helps the management and customer service staffs cope with customer concerns and issues. CRM involves gathering a lot of data about the customer. The data is...

Good customer service is indeed hard to find, much more to provide. It is one thing to want to provide good customer service to your customers and yet another thing to do it. Information sharing between the management and frontline staff, budget constraints and equipments needed to do...