Steven Taylor - Articles

Steven Taylor is a Marketing Consultant to http://www.Retronix.com - one of the most innovative and effective suppliers to the electronics & semiconductor industries. Services include BGA Rework and De-Bug Services.

Popularity
50

Customer Service And Your Business
Every business needs customers. If you can name a single business that does not deal with people at all, then I'd give you a million dollars for being the cleverest person on earth. The success of your business usually depends on the number of customers you have. The more... Read
By: Steven Taylor | 24/03/2007 | Management
Popularity
57

Dealing With Difficult People: Action Plans On How To Win Them Over
They may be customers, colleagues or even your superiors. Whoever they are, they have something in common: they are such a pain to deal with even if your desire is to provide them service that they would need. It is a necessary challenge, however, to be able... Read
By: Steven Taylor | 24/03/2007 | Management
Popularity
62

Does A Customer Always Have A Right To Complain?
The customer is always right. This is a very common saying that you hear from time to time especially if you are in the customer service business. The question is, is this really applicable in all cases? Though it is always expected of service providers and suppliers... Read
By: Steven Taylor | 24/03/2007 | Management
Popularity
65

Courteous Customer Service
Customer service and courtesy always go hand in hand. Customer service is not customer service if it is not courteous. Courtesy is usually defined as politeness originating from kindness and exercised habitually. This is what actually encompasses quality customer service. Basing from this you can actually say... Read
By: Steven Taylor | 21/03/2007 | Management
Popularity
62

Why Is Good Customer Service Essential And Who Is Responsible For It?
Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding. They get angry and argumentative when they are not served well by... Read
By: Steven Taylor | 11/02/2007 | Management
Popularity
60

Is A Customer Satisfaction Guarantee Realistic In Business?
Customer satisfaction and loyalty to a product is very important in any company, be it a company that is consumer oriented or a company that sells to other businesses, but is a customer satisfaction guarantee really realistic in business? What some companies do in order to attract the consumer's loyalty is... Read
By: Steven Taylor | 11/02/2007 | Management
Popularity
50

Demystified: The Art Of Building Relationships In Business
They say that it can take at least seven contacts to turn a stranger into a customer. When building relationships in business with your customer, it shouldn't start when your customer makes the first purchase. It starts way before then. Instead what to do is cultivate your first contact with... Read
By: Steven Taylor | 11/02/2007 | Management
Popularity
53

Customer Service Tips ~ How To Look After Your Customers More Professionally
I'd like to offer you a few customer service tips in this article. Great customer service is more than just giving the customer what they want. It is also giving them what they need. Great customer service involves taking the time to learn more about your customers and making sure... Read
By: Steven Taylor | 11/02/2007 | Management
Popularity
104

The Importance Of Crm Customer Relationship Management
CRM Customer Relationship Management is one of the newest innovations in customer service today. CRM stands for customer relationship management and helps the management and customer service staffs cope with customer concerns and issues. CRM involves gathering a lot of data about the customer. The data is... Read
By: Steven Taylor | 27/01/2007 | Management
Popularity
73

Four Customer Service Principles To Put Into Action Today
Good customer service is indeed hard to find, much more to provide. It is one thing to want to provide good customer service to your customers and yet another thing to do it. Information sharing between the management and frontline staff, budget constraints and equipments needed to do... Read
By: Steven Taylor | 27/01/2007 | Management