Sue Kay

Here are five customer service tips compliments of my experience at the orthodontist. You should strongly consider implementing them as well.

During Part One of our recent Tele-class series "HITECH and Meaningful Use: What You Need to Know," Sheryl Cherico, founder of MDTechPro, a national healthcare IT company, clarified a lot of information as it relates to stimulus dollars and meaningful use. Many questions were raised both in advance of the tele-class and afterward in regard to the differences between the Medicare Stimulus Program and the Medicaid Stimulus Program.

The Medical Learning Network is full of information and tools f or Medicare Fee-for-Service Providers. You will want to add this website to your "favorites" and visit it often. Listed below you will find an overview of the different resources available.

As difficult as it may seem to keep up with personal technology tools, it can be even more difficult keeping up with all of the technology available to your practice. And with more and more of our readers/clients beginning the process of evaluating EMR/EHRs, understanding those technology options is very important.

Here are 6 things we learned (sometimes the hard way), which may help you as you consider your options and make your choices as they relate to technology in your medical practice.

We've been hearing that ICD-10 was coming since 1992 and perhaps you have lost trust in the fact that it would actually ever happen. Rumor no more, the transition into the ICD-10 classification is fast approaching and now is the time for you to sit up, take notice and take action.

The adage "no news is good news" definitely does not apply to physician offices when it comes to the RAC (Recovery Audit Contractors) program. For the past several years (during the 3-year demonstration program and during the past year of national expansion), RACs have primarily been focused on hospitals and not individual physician offices. This false sense of security has caused many office managers to put RAC preparations on the back burner.

Updates in healthcare management on Meaningful Use, EHR Certification Process and the Medicare Proposed 21.3% cut.

How should you handle vacation requests, paid-time off, time off without pay and holidays not only during the summer months but year-round as well? Here are some tips and suggestions for handling these issues efficiently, effectively and correctly.

With that many responsibilities as a medical office manager, your days can be very "busy." Some of you even describe your practices that way as in, "we have a very busy 4-doctor Ob/Gyn practice." But is "busy" always good? Perhaps not.