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Sue Kay - ArticlesSend the Right Message to Your Patients: 6 Tips for Proper Front Desk Phone ProtocolWe’ve all heard the adage “bad first impressions are hard to overcome.” That is definitely true when it comes to your medical practice. How you answer the phone and how you handle patient inquiries says a lot about your practice. Does your front-desk phone etiquette send the message “We’d be honored to have you as a patient” or “We couldn’t be bothered”? Understanding the HITECH Act:The Stimulus Bill, EHR and YouThe HITECH (Health Information Technology for Economic and Clinical Health) Act is part of this legislation and is designed to encourage physicians and other healthcare organizations to adopt and use (in a meaningful way) Electronic Health Records (EHR). Thinking of Outsourcing? Five Tips for Picking the Right Outsourcing PartnerIf you are considering the possibility of outsourcing some of your practice’s functions, you’ve probably made a list of some of the things you are looking for in a vendor. That list probably includes: size of company, financial stability of the company, and longevity or how long they’ve been in business. You will find listed below five other very important factors to consider. 5 Key Benefits of OutsourcingWhen most people think of outsourcing, they automatically think of a reduction in personnel costs as the key benefit. While a reduction in costs is often the driving force and is typically achieved, it frequently is not the most important benefit achieved through outsourcing. “Red Flags” Rule: Medical ComplianceThe August 1, 2009 deadline for complying with the FTC’s (Federal Trade Commission) “Red Flags” Rule is here. Is your practice prepared? Six Key Facts about ICD-10Does the thought of implementing ICD-10-CM give you a 784.0 (headache)? Or perhaps, you’ve developed 300.00 (anxiety) just thinking about it? Before you develop complete 994.5 (Exhaustion due to excessive exertion), take a look at some of the key facts about ICD-10 that we’ve compiled for you along with links to valuable resources that will help you prepare for ICD-10 in the most “efficient” manner possible. Five Steps to the RAC Appeals ProcessWhat do you do when the RACs identify an improper Medicare payment? Here are the steps, timelines and deadlines you need to follow in the appeals process Handling a RAC Request: 8 Key Things You Should KnowThe Recovery Audit Contractor (RAC) program is in full swing and the audits are starting. What do you do when a RAC requests your practice’s medical records? Here’s what you need to know and how to proceed. Are You Ready for RAC? A Step-by-Step GuideWhat is RAC? It stands for Recovery Audit Contractor program, and if it’s not having an effect on your practice yet – just wait; it will. Five Critical Benchmarks for the Efficient Medical PracticeRunning an efficient, effective and profitable medical practice has never been more challenging. We've boiled all of your practice responsibilities down to five key benchmarks that you can put in place in your practice to make it run as efficiently as possible
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