Susan Cullen

How to use the best available options to enhance learner retention and increase your company's ROI.

There are many reasons why providing online management training makes sense in today's world. The biggest benefit of all is that it can be designed to be even more effective than traditional face-to-face course ware when used as a process, with opportunities to apply the concepts between sessions. As a result, management skills greatly improve with reduced time away from work and in a more cost effective way.

Find out the top six reasons employees state are stopping them from being engaged and committed in their organizations. Make sure every supervisor, manager and senior leader in your organization understands what it takes to build an engaged workforce. Help them to understand how critical their role is in this process, and make sure they recognize the symptoms of disengagement so they can stop it and turn it around before it is too late. The price to your organization is just too great not to.

Make sure you are including these 3 elements in any conversation you have with an employee to improve performance. When you do, the employee will not only be more likely to improve the behavior you are addressing, but feel more motivated to do so consistently in the future.

We're all faced with too much to do these days. But one person's challenge may not be someone else's. In order to really maximize the use of your time, you need to have a good understanding about what YOUR unique time management challenges are.

Checklist for conducting a live virtual training course. How to be organized each step of the process: preparing, delivering and reinforcing.

People can initially be concerned that live virtual training cannot be as interactive as the traditional face-to-face approach, but this isn't necessarily true. The key is to design your program well by constantly keeping it moving and keeping participants engaged.

In today's tough economy, with more and more people struggling to either find a job, hang on to the one they have, or make their businesses prosper, it's important to recognize everything we can do to help us be more productive.

When it comes to maintaining loyal customers, one simple fact never changes: It's all about the relationship you have with them. They already know all about your company's products and services - and they've already become your customer. But in today's day and age, competition for that same customer is increasing. You've got to find a way to keep them for life. Identify what your client needs and go the extra mile to provide it, recognize their behavioral style.

Before you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following...