Tom Smith - Articles

Lean Six Sigma:why Do You Need to Improve Your Processes?

Once you understand your customers, the next step is figuring out a way to get better at delivering what they want. The answer lies in improving the processes your company uses to generate the services and products you sell. Read

By: Tom Smith | 25/08/2008 | Strategic Planning

The Goal of Lean Sigma

One of the challenges you’ll face as you begin to use Lean Six Sigma is defining and measuring defects.Since Lean Six Sigma starts with customers, its goal is clear—to eliminate anything that doesn’t meet their needs. Read

By: Tom Smith | 25/08/2008 | Strategic Planning

Defining the Six Sigma Infrastructure

The infrastructure creates a strong network among the Executive Team, the Six Sigma Champions, the Belts, and the functions and businesses. Read

By: Tom Smith | 25/08/2008 | Management

Defining the Six Sigma Project Scope

The first element of the deployment is the scope of the Six Sigma deploymentThe first milestone of the deployment philosophy is to establish the business case first. Read

By: Tom Smith | 25/08/2008 | Management