Ty Price - Articles

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Alternative Call Center Arrangements
Most call centers are based in a centralized location, with many call center agents working side-by-side in cubicles answering telephones or making outbound calls. However, with the advancement of technology, alternative call center arrangements have emerged. Now call centers can make use of remote agents, temporary agents, virtual call centers and interactive centers. We will elaborate on all of these options below. Read
By: Ty Price | 04/10/2007 | Sales
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Important Differences in Call Centers
Typical call center duties include lead generation, product support, dissemination of information, inside and outside sales, and debt collection. Most major corporations make use of call centers, some in-house, while others outsource call centers both in the United States and abroad. Most call center positions require little in the way of education and experience. As a result, these types of jobs are typically low paying and result in high levels of turnover. Read
By: Ty Price | 24/09/2007 | Sales
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Performance Measurements for a Sales Call Center
There are many measurements used to determine the performance of a particular call center. Outstanding performance is vital because companies spend a lot of money on advertising and they need a good sales center to close as many deals as possible to boost their ROI. In this article we will discuss the common performance measurements of agents and the significance of each measurement. Read
By: Ty Price | 21/09/2007 | Sales